Loading the content... Loading depends on your connection speed!

FAQ

General Information

Orders:

Orders are accepted by fax, mail or email (ASI 35592)

ACKNOWLEDGEMENTS:

All orders are acknowledged upon receipt by fax.
Any discrepancies will be dealt with at that time.

 

CREDIT CARDS:

Mastercard, Visa and American Express are accepted

ARTWORK

  • Camera-ready (clear black and white) artwork is required otherwise
  • artwork charge of $25.00 per hour will apply. Multi-Colored jobs
  • should be color separated. Artwork cannot be sent by fax. Electronic
  • Artwork can be accepted via the internet – Adobe Illustrator, or Adobe Photoshop.
  • All E-mail art should be solid black and white
  • no halftone, or color

SET UP CHARGE:

$30.00/G –

Repeat order $ 12.00/G

ASSORTED COLORS:

There is a minimum of 100 per color.

PRODUCTION TIME:

  • Standard service is 10 working days.
  • 5 Day Service is available upon request without charge.
  • Service is based on a five day work week not including holidays or weekends.
  • Production time will begin after approval of art and credit.
  • Rush 24 hour service available, please inquire.

CANCELLATIONS OR CHANGES:

All orders are considered firm and can only be canceled or changed in writing via fax.
Any items imprinted before cancellation or change will be
billed accordingly.

PROOFS:

On paper (via fax) no extra charge. On sample item, a flat charge of $20.00 plus shipping will apply.

Production time will begin after approval of proof.

CATALOGS:

Additional catalogs will be sent free of charge upon request.

SHIPPING:

FOB New York. UPS Ground unless otherwise indicated in order. All shipments will be insured and charges will be included in shipping costs.

Factory cannot be held responsible for meeting deadlines on UPS due to shipping delays. Special occasion dates we suggest using air service.

OVER AND UNDER-RUNS:

Maximum effort is made to ship orders the exact quantity. However, on occasion we reserve the right to ship up to 5% over or under and will bill accordingly.

REPEAT ORDER:

Please specify all details possible, also your and our previous invoice/order numbers.

RETURNS:

The factory must be notified prior returns of merchandise. Merchandise returned without authorization will be refused.

Any defective merchandise will be immediately replaced – only the quantity returned.

CO-OP PROGRAMS:

Quotations upon request.

NOTE:

All products and photos shown with trademarks or logos used in this Catalog are to show art and imprint reproduction capability only. They do not imply an endorsement by holders of such trademarks or designs. They are not meant to be advertisements nor are these items for sale to anyone other than parties expressly authorized by the owner of such trade-
marks and logo designs.

Feel Free to contact us if you have any additional questions.