General Information
Orders:
Orders are accepted by Website, Phone, or email (ASI 35592)
ACKNOWLEDGEMENTS:
All orders are acknowledged upon receipt by email.
Any discrepancies will be dealt with at that time.
CREDIT CARDS:
Mastercard, Visa and American Express are accepted
ARTWORK
- Camera-ready (clear black and white) artwork is required to be uploaded
- artwork setup charge of $40.00 will apply.
- Multi-Colored jobs should be color separated. Artwork cannot be sent by fax.
- Electronic Artwork can be accepted via the internet – Adobe Illustrator, or Adobe Photoshop.
- All E-mail art should be solid black and white
- no halftone, or color
SET UP CHARGE:
$40.00 for 1 color print.
Repeat order $ 25.00
ASSORTED COLORS:
There is a minimum of 500 per color.
PRODUCTION TIME:
- Standard service is 10 working days.
- 5 Day Service is available upon request with additional charge.
- Service is based on a five day work week not including holidays or weekends.
- Production time will begin after approval of artwork and payment received.
- Rush service available, please inquire.
CANCELLATIONS OR CHANGES:
All orders are considered firm and can only be canceled or changed in writing via email.
Any items imprinted before cancellation or change will be
billed accordingly.
PROOFS:
On paper (via email) no extra charge. On sample item, a flat charge of $20.00 plus shipping will apply.
Production time will begin after approval of proof and once received payment.
SHIPPING:
Factory cannot be held responsible if order has been shipped out in time and arrived late due to shipping delays. Special occasion dates we suggest using air service.
OVER AND UNDER-RUNS:
Maximum effort is made to ship orders the exact quantity. However, on occasion we reserve the right to ship up to 5% over or under and will bill accordingly.
REPEAT ORDER:
Please specify all details possible, also your and our previous invoice/order numbers.
RETURNS:
The factory must be notified prior returns of merchandise. Merchandise returned without authorization will be refused.
Any defective merchandise will be immediately replaced upon receiving – only the quantity returned.
CO-OP PROGRAMS:
Quotations upon request.
NOTE:
All products and photos shown with trademarks or logos used in this Catalog are to show art and imprint reproduction capability only. They do not imply an endorsement by holders of such trademarks or designs. They are not meant to be advertisements nor are these items for sale to anyone other than parties expressly authorized by the owner of such trade-
marks and logo designs.
